Any person who is under 18 years old must be accompanied by an adult on his or her journey (applicable to Beaches Resorts). The charge will be calculated according to how many days before your booked departure we receive your cancellation notice as per the table below and covers our administrative and management costs of cancelling your holiday and the costs we have to pay to the suppliers. GM910, Choc Bay, Castries, Mailing Address: P.O. Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9. FREE WEEK. Any change in the identity of the carrier(s), flight timings and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges. Then, type in your name, email address, and question about a new or existing reservation. Our liability to you will also be limited in accordance with the contractual terms of the suppliers which provide the transportation element of your holiday and in an identical manner as if such limitations applied directly to us. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. Unavoidable last minute changes to scheduled flight times can occur at any time (even after the documents have been issued). if you really want to reach someone with Sandals to rectify the situation, I suggest contacting/calling Sandals within the hours that the refund department is open. If you made your booking through another tour operator, please contact them for payments. Paul J. Higgins. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since the date of publication. The charge appeared on my credit card within two days.I cancelled it in early February. Then, youll be able to speak with the chef upon arrival and work out all the details. All airfare must be sold in conjunction with a Hotel stay. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. Upon joining members will receive 5,000 enrolment points after completing their first stay at a qualifying hotel. MagicGuidesis a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Mailing Address: 310 Almond street, Suite 315 Clermont, FL 34711, Copyright 2022 Magic Guides | All Rights Reserved, Best Disney World Stroller Rental Companies, Countries in EPCOT: Guide to World Showcase, Disney World Deals: Discounts and Coupon Codes, Epcot International Food and Wine Festival. Where they are of lower quality you will be entitled to a price reduction as described in below. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. 7.6 No refunds or adjustments will be made from any portion of your vacation or attendant services not, All bookings for the Over-the-Water Villas (OWV) and the Over-the-Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room, All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-. If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. You can exchange your reservation from Azure portal. Received 14 days or less prior to travel; subject to full penalty. How Much Does it Cost to Go to Disney World? THE GUEST(S) FURTHER ACKNOWLEDGE(S) AND AGREE(S) THAT THESE TERMS ARE EXPRESSLY INTENDED TO BENEFIT AND BE ENFORCEABLE BY NOT ONLY UNIQUE TRAVEL AND ITS AFFILIATES, BUT ALSO SANDALS RESORTS INTERNATIONAL, LTD., ITS PARENT AND/OR ANY OF THEIR AFFILIATED ENTITIES, RESORT OPERATOR, RESORT MANAGEMENT AND OTHER INDEPENDENT CONTRACTORS ENGAGED BY THEM, AND THEIR RESPECTIVE AFFILIATED ENTITIES (INDIVIDUALLY AND COLLECTIVELY, THE "HOTEL RELATED ENTITIES"). Where the services are provided by the independent suppliers, we have a legal duty to exercise reasonable skill and care in making the arrangements for the independent suppliers to provide the services to you. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. When searching for availability, please ensure you select Any London from the airport drop down and all options will display. Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. There are several reasons to use a travel agent for Sandals vacations. How Much Does an Uber Cost from Orlando Airport to Disney World? RESERVATION REQUEST AT KARL LAGERFELD Available This item may be available for purchase in . Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. You can only cancel your reservation by phone at the resort. However, overall, the wait time is satisfactory. Click HERE for a free, no-obligation quote today! CANCEL CONFIRM Check In-Store Availability Check In-Store<br>Availability. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Such information shall be treated in compliance with UK legislation, including European legislation applicable in the UK, as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request. If you cannot resolve the issue through customer service, try contacting their corporate headquarters. Beaches Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. For further details check the webpage for member benefits on https://www.sandalsselect.co.uk.Telephone 0800 197 8946 or email [emailprotected] Sandals are unable to guarantee that Sandals rewards will be credited to your account, and will not accept liability for any discrepancies. To inquire about an existing reservation, press 3. We help you fight big companies without incurring huge legal fees for hiring a lawyer. We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. The acceptance of the Terms is a condition of purchasing either a package holiday or accommodation only holiday from us. For instance, if you paid by card, refunds will be credited to this same card. Reservations that include an escorted tour. Information presented here is subject to change and is not guaranteed to be free from errors. flights, accommodation, car hire and certain other tourist services), as is defined in the EU Package Travel Directive 2015/2302 (as implemented in the UK and each country in the European Economic Area) (PTD). If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. A customer service representative will then join the chat and help you with whatever you need. Special offers may be limited, and subject to availability, and in some cases restrictions or conditions of eligibility may apply. Ordinarily, we will offer to pay compensation using the scale shown in section 7 below (where the compensation will vary depending on how long before your departure we notified you of cancellation of your holiday). Air transportation is by scheduled service of IATA (International Air Transport Association) member airlines and certain charter carriers. Even in circumstances where we are not liable to pay any compensation to you we will, where appropriate and subject to our discretion, provide you with prompt and reasonable assistance. It is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. As the lead booking name you should check the booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. Refundable. If a significant proportion of the travel services included in your holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the holiday. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. If they do not consent, you must not provide such information to us. Special facilities can be requested but may not be guaranteed. C. Unique receives compensation and/or additional financial benefit in connection with the placement of insurance and from the sale of the Travel Protection Plan. Link for Panache Triple Strap Sandals Copied Shop the look. A major change includes matters such as: In the unlikely event that we have to make a major change to your holiday, we will tell you as soon as reasonably possible. In addition, there may be some special offers such as airport lounges passes or early booking offers which may apply to your holiday, however, to take advantage of the offer you need to let our Reservations Team know at the point of booking as they cannot be added once the booking has been confirmed. In each of my follow up calls I spoke to a different agent. Both found the booking in question. Hotline hours are 7 AM 11 PM EST, seven days a week. You may have to wait a few minutes to speak with a customer service representative. Further, if you participate in any activity (including any sports, water sports or winter sports) whilst on holiday participation is at your own risk and it is your own responsibility to obtain the relevant insurance. Such circumstances may include you or any member of your party suffering illness, injury or death through misadventure or as a result of any activity which does not form part of the contracted package arrangements. To confirm the booking, as a lead booking name, you accept and will ensure that: By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request from any contracted service providers and process any personal information relating to you or your group. Your passport must be valid for six months beyond the duration of your stay and visas may be required. 4.3 Certain airfares may be non-refundable regardless of time of cancellation. You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. groups direct line 1-800-327-1991 (EXT 6172). You can obtain more information about the processing of your personal data in our Privacy Policy: https://www.sandals.co.uk/privacy-policy/. The scheme does not apply to claims for an amount greater than 5,000 per person. If you have a problem that the front desk cannot take care of during your stay at a Sandals Resort, try to fix it through customer service. 7.2 Full and final payment must be received at least 90 days prior to Arrival date unless otherwise noted. If you select the phone call option, be sure to include your phone number so that a customer service representative can reach you. See full disclosures for details. All requested changes to reservations are subject to Unique Travel' sole discretion, and any changes must be approved in writing. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. Is Adventures by Disney Australia Worth It? If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will appl. Step 1: Cancel the reservation. Guest's invoice will provide notice of any such change. Sandals cancellation refund 6 years ago Save I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. All bookings for Beaches Negril, Beaches Turks & Caicos and Beaches Ocho Rios for travel during the below listed holiday dates are subject to a non-refundable deposit at the time of booking and full pre-payment per the below policy for the years 2023, 2024 and 2025. It doesn't cover over the water villas bookings at Sandals South Coast, Sandals Royal Caribbean, and Sandals Grande St. Lucian. As soon as you call Sandals Resorts customer service, you will hear a recorded greeting and a few telephone prompts. In addition, you are also responsible for; Sandals welcomes all customers and we endeavour to meet all individual needs. We recommend calling Sandals customer service hotline if you need immediate assistance. B. You can request a Sandals representative to call you back or send you an email response. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. How Does a Free Week at Sandals or Beaches sound? you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. The FCDO may recommend that UK residents avoid travelling to a particular destination for all but essential reasons. We will not make a profit from this; and. At check-in each room must have at minimum one adult aged 18 years and above in the room. The best way to contact customer service at Sandals Resorts from the U.K. and Europe is by phone. We advertise a large number of holidays and we try hard to ensure that the advertised price is always accurate, but sometimes errors do occur. If you are not a travel agent or tour operator, press 2, and you will be prompted to choose from the following menu options: The representative will ask for information such as the guests name, contact information, dates of travel, and credit card number. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Scheduled and Charter flight timings and days of operation are subject to change. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied. you accept the financial responsibility for all transactions made in your name or via your bank account. Good luck!!!! We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. One of our representatives will be glad to assist you. To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. If youre calling about a new reservation, we encourage you to reach out to The Vacationeer team. The customer service phone number for Sandals Resorts is 1-888-726-3257. Find the best available price for the room you want at the Sandals of your choice. When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. Failing to follow the proper procedure could see you lose your hard-earned money. Naturally, their customer service representatives follow a playbook that determines the response your get. Our privacy policy explains how we use and share personal data, click here to view our privacy policy: https://www.sandals.co.uk/general/privacy/. Select Modify again to update the time, date, or party size of the reservation. (b) A minimum non-refundable deposit of $350 is required for Beaches Turks & Caicos reservations (excluding three-bedroom Key West Villas & four-bedroom Key West Villas). Please note, we cannot accept responsibility for any services which do not form part of our contract (whether a package or accommodation only booking). THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. Airfare cannot be sold as a standalone item. When submitting your complaint is important to follow the following guidelines to ensure a prompt and effective response from us: Please note that a failure to advise of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. A. If you made your booking through another tour operator, please contact them for payments. Terms and Conditions apply that are important matters which affect your legal rights. Certain extras, such as transfers, excursions, and airport extras may be non-refundable. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. groups direct line 1-800-327-1991 (EXT 6172). Box 1636, Pink Gin Beach. The resort promises up to 100% cash refund, but only on the land portion of your vacation. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. However, we recommend you check your final flight times on the day of departure. If you have a specific seating requirement or wish to be seated together you must contact the airline direct and you should be aware that some airlines charge a supplement for pre-allocated seating. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code of Conduct (referred to above) does not require such agreement. Booking Sandals through The Vacationeer travel agency ensures youll get expert advice and top-notch service. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities, and we shall seek to recover any payments made to you in connection with the associated claim. Stay 70 nights at any Sandals Resorts or Beaches Resorts and earn a free 7-night stay. 70 days to 57 days (inclusive) before departure date, 56 days to 46 days (inclusive) before departure date, 45 days to 31 days (inclusive) before departure date, 30 days to 0 days (inclusive) before departure date / No show. One of our representatives will be glad to assist you. Residents of the US and its territories only. A summary of the key rights available to you under the PTD (PTD Rights) is available at the end of these Terms. 9.2 Beaches Loyalty & Travel Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 120-46 days prior to original arrival date: 9.3 Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 90-46 days prior to original arrival date. How To Plan a School Trip to Disney World. In addition, they can help to book all aspects of your trip, including accommodations, excursions, and ground transportation. We will then arrange for you to be refunded any part of the holiday already paid, unless you decide to use that payment towards a different booking. Did you cancel within 30 days of your scheduled travel? In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do. accommodation only), the ATOL Licence financial protection referred to above does not apply. If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we may pay you compensation in accordance with section 11.2. There are two ways to contact Sandals customer service via email. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. Be persistent!!! Call their customer service line to cancel your reservation. Please call the Disney Cruise Line Contact Center at (800) 951-3532 for assistance with reservations that have been paid in full, made with a Future Cruise Credit, or booked under a restricted rate or the Concierge category. Your right to cancel and receive a full refund is as described in the paragraph above and will depend upon the nature of the event and its affect upon performance of the holiday. It is essential that you reconfirm every flight using the manage my booking facility available with the relevant airline 24 hours prior to departure. You agree that, prior to booking your holiday with us, we have confirmed to you general information about: Passport and visa requirements for your holiday (including information about the length of time it is likely to take to obtain the appropriate passports and visas); and health formalities required for the journey and the stay. In the event that your flight has been cancel led and your trip is delayed, postponed (to a different set of dates in the future), or cancelled completely, it's worth contacting the hotel or. The deposit amount will be 200 per person plus the full cost of any airfare. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. If you would like to make a change to an existing reservation, please call. Change or cancel your flight with no change fee when you book a flight on Southwest Airlines. Quantity. Any airline concerned may however provide refreshments etc. D. The Guest is required to SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN, signature may be by electronic means (e.g., iPad), and the Guest is hereby on notice of same for acknowledgement and agreement. You'll be issued a temporary credit. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. the transaction has an elevated risk of fraud measured by examining a range of pre-set data and based on our extensive knowledge and experience of fraud attempts; or, the cardholder did not authorise the payment and claims that the holiday booking is fraudulent; or. Unfortunately, you can't cancel your Sandals reservation online. Please include your holiday reference number on your email and include your daytime and evening telephone numbers. Save. 6.3 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel shall apply. In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements. Offer is valid for new reservations made during promotional booking period. Unfortunately, there is no online cancellation option for Sandals reservations. Please note that forms must be completed and returned to us within 28 days of booking or 21 days before departure, whichever is soonest. Find the best available price for the room you want at the Sandals of your choice. You can reach the Sandals customer service team by calling 1-888-SANDALS. Holiday periods may be subject to additional cancellation charges. The Vacation Cancellation Protection Benefitoutlines the refund conditions. 2 BEHAVIOUR: The captain of any aircraft has absolute authority over the aircraft and passengers whilst boarding or in flight. Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. If it is not possible to make the refund in this way, we shall contact you for confirmation as to how to make your refund payment. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Select the VM product that you want to purchase and type a quantity. These Terms shall supersede and/or override any representations contained in any advertising and promotional materials to the extent of any inconsistency. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us.
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